right of withdrawal

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither attributable to his commercial nor his independent professional activity:

Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must notify us

inform you of your decision to revoke this Agreement by means of a clear statement (e.g. a letter, fax or e-mail sent by post). You may use the enclosed sample revocation form, which is not required.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Cancellation consequences
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If you revoke this contract, we have refunded you all payments that we have received from you, including delivery costs (with the exception of additional delivery costs);You shall reimburse us immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract for any additional costs resulting from your having chosen a different type of delivery than the most economical standard delivery offered by us). For this payment we shall use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event shall you be charged for this payment.

If you have requested that the services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total services provided in the Agreement.

end of revocation instruction

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§7 Cancellation form

Patterned withdrawal form

(If you want to cancel the contract, please fill out this form and send it to us.)

AGB status Oct.2019

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